Dropbox Payment

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Dropbox payment plan

This article answers some of the frequently asked questions about credit card charges from Dropbox.

How can I look up a Dropbox charge on my credit card statement?

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Open Dropbox Account

If you don’t recognize a Dropbox charge on your credit card, you can look up the email address and payment date associated with it.

Dropbox Payment Address

All Dropbox purchases made with a credit card will appear on your statement as DROPBOX*(transaction ID).

To look up a credit card charge:

Dropbox Payment Page

  1. Find the transaction ID for the Dropbox charge on your credit card statement. You can do this by searching your statement for 'Dropbox'.
  2. Click to visit our credit card charge lookup tool.
    • Note: If you paid with PayPal or another form of payment, you won't be able to use this tool but can contact Dropbox support for assistance.
  3. Enter the transaction ID.
    • If you’re not signed into Dropbox, you may have to enter the last four digits of your credit card number and the expiration date.
  4. Click Submit. You’ll see the account email associated with the charge, as well as the transaction details.